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FAQ
Why managed servers
instead of getting your own connection?
The main reason is cost.
It is very expensive to maintain your own connection. For example,
a business DSL or T1 line to your office would cost approximately
$900 to $1200 Cnd per month and that only gives you anywhere from
1.5Mps to 4.0Mps. Furthermore you will still need networking equipment
and the bandwidth is quite limited. Your state-of-the-art server
should be located to a better place. Housing your good, reliable
server at home or your office can also lead to all sorts of problems;
such as power interruptions, insufficient bandwidth, security measures,
costly storage area and equipment, and a costly team of technical
staff to monitor your servers 24x7. By building your own internet
data centre, it might not be the most cost effective way to do business.
In the end it might cost you more than you expected. Data Fortress
Technologies will put your servers in a safe, reliable environment
without the large price tag. Your server will feel right at home
with our staff and facilities.
What kind
of connection do you have to the Internet?
Data Fortress Technologies' infrastructure offers several peering
connections to the Internet Backbone. We are directly connected
to WorldCom Canada and to Big Pipe Inc. (a Shaw Subsidiary) Our
network is fully redundant running BGP4 (Border Gateway Protocol)
on Extreme Networks gear.
What is
the difference between my ISP and Data Fortress?
At Data Fortress, our expertise is colocation. Our staffs combined
experience is in excess of 45 years. Does your ISP also offer you
any of these added features that Data Fortress includes:
- Secure space for customer servers and other network equipment
- Seismic Zone 4 rated and mounted racks
- Clean redundant UPS (uninterruptible power supply)
- Raise floors for clean air flow and cable management
- State-of-the-art climate control environment
- Fire suppression, alarm, and video monitoring systems
- Multiple layers of facility security
- Network operations centre (NOC) to monitor your network
and equipment
- Fully secure easy access for customer personnel
- Network support services
Is my equipment covered
by insurance?
Data Fortress requires that your equipment be fully insured before
you send it to us. You may be already covered by your existing insurance
policy. Although Data Fortress Technologies takes every precaution
to protect your investment, unforeseen accidents do sometimes happen.
We urge that all customers do protect yourself by insuring your
equipment.
What if
my server crashes?
Technical Support is available to all customers 24 hours a day 7
days a week. When you sign up with us, you will be provided with
an emergency technical support number. We are currently building
a password-protected site where you might be able to restart your
system through our secure site. With our normal technical support
fee we have the technical expertise to help rebuild or troubleshoot
your server.
What kinds
of servers do you colocate?
Although our primary focus is rack mountable equipment, we are able
to collocate legacy servers as well. The Internet is not biased
therefore we are able to collocate Macintosh, Linux, Cobalt RaQ's,
Sparc, NT and Unix boxes. We can provide the connectivity you need.
What do
you need to get started?
Please call or e-mail one of our Account Managers to receive a start-up
package that includes a credit application and a terms and conditions
sheet. After we have received these documents back, a implementation
sheet will be e-mailed to you from our technical department and
an appointment will be set up for the hardware install.
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